Refund Policy

Last Updated: January 2026

At WPressTheme, we want you to be completely satisfied with your purchase. This refund policy outlines the circumstances under which you may be eligible for a refund.

✅ When You CAN Get a Refund

You may be eligible for a refund within 30 days of purchase if:

1. Item Not As Described

• The item is materially different from the description or preview
• Key features advertised are missing or non-functional
• The item quality is significantly below expectations based on the preview
• Screenshots or demos are misleading about the actual product

2. Item Doesn’t Work

• The item has a fault that cannot be easily fixed
• Critical bugs prevent basic functionality
• The item doesn’t work with the advertised software versions
• The author cannot or won’t provide a fix within a reasonable time

3. Support Issues

• The author has not responded to a valid support request for 7 days
• The author is unable to resolve a critical item issue
• The item lacks adequate documentation for basic setup

4. Duplicate Purchase

• You accidentally purchased the same item twice
• The duplicate purchase was made within 24 hours

❌ When You CANNOT Get a Refund

Refunds are generally NOT provided in these cases:

1. Change of Mind

• You simply changed your mind after purchase
• You found a different/better item elsewhere
• The item doesn’t suit your personal taste or preferences
• You no longer need the item for your project

2. Lack of Expertise

• You don’t have the skills to use the item
• You didn’t read the requirements before purchasing
• Installation or customization is beyond your abilities
• You expected features not listed in the item description

3. Third-Party Issues

• Issues caused by your hosting environment
• Conflicts with third-party plugins or themes
• Problems caused by your customizations or modifications
• Incompatibility with software not listed in requirements

4. After the Refund Window

• Refund requests submitted after 30 days from purchase
• Items purchased more than 30 days ago (with rare exceptions)

📋 How to Request a Refund

1. Contact Support First: Before requesting a refund, please try to resolve the issue with the item author through the support system.
2. Gather Information: Prepare your purchase code, screenshots of the issue, and a description of the problem.
3. Submit Request: Email refund@WPressTheme.com with your purchase details and reason for the refund.
4. Wait for Review: Our team will review your request within 3-5 business days.
5. Resolution: If approved, refunds are processed within 5-10 business days to your original payment method.

💳 Refund Processing

• Credit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 10-15 business days

Please note that your bank may take additional time to process the refund to your account.

📞 Contact Us

If you have questions about our refund policy, please contact us at:

• Email: refund@WPressTheme.com
• Support: support@WPressTheme.com